December 31, 2008

Dear Valued Customer,

It is my pleasure to inform you a new addition to our sales and customer service staff.

Andrew Courtney brings with him five years of experience in the finance sector; he has extensive knowledge in developing customized support programs with an emphasis on increasing value for the customer and I am sure you will be pleased with him. Andrew will be working with all of Otto’s customers and be responsible for planning, directing, and coordinating the sale of the company’s products and services.

Dave Wilkey brings with him twenty years of experience in the aerospace industry; Dave has extensive experience working with Airlines, OEM’s, and Maintenance Providers in all aviation market segments and I am positive his efforts at Otto will help increase our service performance. Dave will be responsible for leading the customer service team.

Both Andrew and Dave will be pleased to service your account and discuss ways in which we can better support you. Andrew can be reached at (909) 262-6735 and Dave can be reached at (909) 247-2684. They are looking forward to hearing from you.

Sincerely,

Bob Eriksen
Vice-President, Customer Service
Otto Instrument Service, Inc.
1441 Valencia Place • Ontario, CA 91761 • Telephone: 909-930-5800 • WWW.OTTOINSTRUMENT.COM